Refund Policy

Overview

CatchSaaS is a digital subscription product. Paid plans provide access to SaaS opportunity data, growth signals, traffic source analysis, website detail pages, filters, and related-site research.

Because access to digital data and software is provided immediately after payment, refunds are not automatic. Refund requests are reviewed case by case.

Cancellation

You may cancel your subscription at any time from your billing settings, where available, or by contacting us at support@catchsaas.com.

Cancellation stops future renewals. Your access may continue until the end of the current paid billing period unless otherwise required by law or stated in a refund decision.

Refund Requests

Contact support@catchsaas.com within 3 business days of the charge if:

• You believe a charge was made in error.
• You were charged after canceling before renewal.
• You paid but could not access paid features.
• A duplicate payment was made.
• You have another billing issue that needs review.

Please include the email address on your account, the payment date, and a short description of the issue.

Non-Refundable Cases

Refunds may be declined when:

• The subscription was used normally after payment.
• The request is based only on a change of mind after accessing paid data.
• The request is made long after the charge without a billing or access issue.
• The account violated the Terms of Service.
• The request relates to business outcomes, revenue expectations, or decisions made using CatchSaaS data.

Response Time

We aim to respond to billing and refund requests within 3 business days.

Payment Provider

Payments may be processed by Creem as Merchant of Record or by another configured payment provider. Approved refunds may be processed by the payment provider and may take additional time to appear on your payment method.

Contact

For refund or billing questions, contact:

Email: support@catchsaas.com